Refund Policy
1. Our Policy
At Devy Code, we are committed to delivering high-quality digital services. Our refund policy is designed to be clear and fair, reflecting the resources and effort allocated upon project commencement.
2. Initial Deposit and Project Commencement
All projects require an initial deposit (typically 50% of the total project fee) before work can begin. This initial deposit is non-refundable. It secures your slot in our project schedule and covers the costs of initial discovery, planning, and resource allocation.
3. Non-Refundable Services
Once a project has commenced (i.e., after the initial deposit has been paid and work has started), no payments, including the initial deposit and any subsequent milestone payments, are eligible for a refund.
4. Project Abandonment
If a client fails to respond to communications or provide necessary feedback/content for a period of thirty (30) consecutive days, the project will be considered abandoned. No refunds will be issued for abandoned projects.
5. Exceptions
The only exception to this policy is in the case of an accidental duplicate payment. If you believe you have made a duplicate payment, please contact us immediately at [email protected] with transaction details for a review.
6. Client Responsibility
We work in a collaborative, phased approach. It is the client's responsibility to review and provide timely approval of deliverables at each stage. We are not liable for dissatisfaction with the final product if approvals were given during the development process.